Capture once
Information is reused across verification, screening, assessment, and review.
Financial services · RegTech · Custom software
One platform for clearer customer-risk decisions.
A regulated European organization needed a more structured way to manage customer verification, business ownership, compliance screening, and ongoing risk reviews.
RegionEuropean Union
IndustryRegulated financial services
SolutionKYC, KYB & customer risk
StatusImplemented
The engagement
From fragmented checks to a connected compliance workflow.
Members of the OMNIWELL consortium designed and implemented a centralized KYC and KYB platform that brought customer data, ownership relationships, screening, risk assessment, and review decisions into one secure and traceable environment.
The client remains confidential. Specific customer volumes and performance figures are not disclosed.
01
The challenge
Compliance work was distributed across disconnected processes.
Customer information, documents, screening results, ownership details, and risk decisions were difficult to review as one complete picture. Repeated data entry, inconsistent procedures, and limited historical visibility made complex cases harder to investigate and manage.
- Repeated entry of the same customer information
- Limited visibility across individuals, businesses, and related parties
- Time-consuming sanctions and PEP match reviews
- Complex beneficial-ownership analysis
- Difficulty tracing historical decisions and changes
02
The approach
Capture once. Explain every decision. Preserve the full history.
We mapped how individuals, companies, representatives, owners, and related parties moved through the compliance process. The platform was then shaped around connected customer data, reusable checks, reviewable decisions, and a complete audit trail.
Keep it explainable
Risk results, match reviews, approvals, and escalations retain their context.
Preserve history
Teams can understand what changed, who decided, and why.
03
The solution
A centralized environment for due diligence and ongoing risk management.
Individual KYC
Structured collection and review of identity, residency, customer profile, supporting documents, and relevant risk factors.
Business KYB
Company registration data, business activities, representatives, ownership structures, and related legal entities.
Beneficial ownership
Clear relationships between companies, shareholders, representatives, controlling individuals, and ultimate beneficial owners.
Sanctions & PEP screening
Potential matches presented for informed review, investigation, and documented resolution.
Risk assessment
Customer, ownership, geographic, and screening information brought together for consistent risk classification.
Case management
Structured requests, findings, escalation, approval, rejection, and follow-up workflows.
Audit history
Traceable changes, screening outcomes, comments, decisions, and responsible users.
Ongoing monitoring
Periodic reviews and reassessment when customer information, ownership, screening results, or risk conditions change.
04
The outcome
A clearer basis for understanding customers and documenting risk decisions.
The organization moved from fragmented activities to a connected KYC and KYB workflow. The platform established a unified customer view, reduced duplicate handling, improved visibility into ownership and related parties, standardized reviews, and created a traceable history of compliance actions.
It now supports both onboarding and ongoing monitoring while providing a foundation that can evolve with operational and regulatory needs.
Services delivered
Product strategy · Business analysis · Compliance workflow design · UX/UI design · Data architecture · Custom software development · Systems integration · Quality assurance
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