1. Who we are
OMNIWELL is a business consortium represented by WELL BP d.o.o. Sarajevo and OMNITASK d.o.o. Sarajevo. This policy explains how personal information is handled when you visit omniwell.io or contact us through the website.
For privacy questions or requests, contact us at hello@omniwell.io.
2. Information we collect
We collect information you choose to provide through our contact form, including your name, work email address, company, selected service, and project message.
If you apply to join our team, we also collect the information in your application, including your name, email address, area of expertise, profile or portfolio link, message, and uploaded CV or résumé.
Our hosting infrastructure may also process limited technical information needed to securely deliver the website, such as IP address, browser and device information, request timestamps, and security or error logs.
3. Why we use your information
We process this information to:
- review and respond to your inquiry;
- communicate about a potential project or business relationship;
- evaluate career applications and communicate with candidates;
- operate, secure, troubleshoot, and improve the website;
- prevent spam, fraud, and abuse; and
- comply with legal obligations and protect our legitimate interests.
Where applicable, processing is based on your request before entering a contract, our legitimate interests in operating and developing our business, your consent, or a legal obligation.
4. Form delivery
Contact and career-form submissions, including uploaded CVs, are transmitted through Resend, our email-delivery provider, and delivered to the OMNIWELL business inbox. Your email address is used as the reply-to address so our team can respond to you. Information may therefore be processed by service providers outside your country, subject to their applicable safeguards.
5. Cookies and analytics
The current website does not use advertising cookies or behavioral profiling. Essential technical storage may be used where required for website security and operation. If we introduce analytics, advertising, or other non-essential tracking, we will update this policy and implement any consent controls required by applicable law.
6. Sharing
We do not sell your personal information. We may share it only with consortium members and trusted providers that help us host, secure, maintain, or communicate through the website; with professional advisers under confidentiality obligations; or when disclosure is required by law.
7. Retention
We retain inquiries, career applications, and related correspondence only for as long as reasonably necessary to respond, evaluate a potential relationship, maintain business records, resolve disputes, and meet legal obligations. You may ask us to delete your application by emailing hello@omniwell.io. Technical security logs are generally kept for shorter operational periods.
8. Security
We use reasonable technical and organizational safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure, so you should not submit confidential credentials, payment-card information, medical records, or other sensitive data through the general contact form.
9. Your rights
Depending on the law that applies to you, you may have the right to request access, correction, deletion, restriction, portability, or objection to processing, and to withdraw consent where processing relies on consent. You may also lodge a complaint with the competent data-protection authority.
To exercise a right, email hello@omniwell.io. We may need to verify your identity before completing a request.
10. External links
Our website may link to third-party websites. Their privacy practices are governed by their own policies, and OMNIWELL is not responsible for those practices.
11. Changes to this policy
We may update this policy when our services, providers, or legal obligations change. The effective date above identifies the latest published version.